Privacy Policy

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Privacy Policy

Last Updated: 05-07-2026

Introduction

At Poplyn Atelier, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information You Provide

When you interact with our store, we collect information you voluntarily provide, including:

  • Contact Information: Name, email address, phone number, and shipping/billing addresses.

  • Account Credentials: Username, password, and account preferences.

  • Payment Information: Credit card details, billing address, and payment history (processed securely through our payment partners).

  • Communication: Messages you send us via contact forms, email, or live chat.

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages viewed, time spent on site, products viewed, and referral source.

  • Cookies: We use cookies to enhance your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: Fulfill and deliver your purchases, send order confirmations, and provide shipping updates.

  • Customer Service: Respond to your inquiries, assist with returns and exchanges, and resolve issues.

  • Marketing: Send promotional emails about new arrivals, exclusive offers, and style updates (you may opt out at any time).

  • Personalization: Recommend products based on your browsing and purchase history.

  • Analytics: Improve our website, products, and customer experience.

  • Security: Detect and prevent fraud, unauthorized transactions, and other security risks.

We process your personal information only when we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or with your consent.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your information with trusted service providers who help us operate our business.

These may include:

  • Shopify: Our e-commerce platform that hosts our store and processes orders.

  • Payment Processors: Secure payment gateways such as Stripe, PayPal, and Razorpay.

  • Shipping Partners: Courier services responsible for delivering your orders.

  • Email Marketing Platforms: Such as Mailchimp or Klaviyo.

  • Analytics Providers: Including Google Analytics and similar tools.

Legal Disclosure

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Poplyn Atelier, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, analyze site traffic, and deliver personalized content.

Types of Cookies We Use

  • Essential Cookies: Necessary for core website functionality such as shopping cart, checkout, and login.

  • Analytics Cookies: Help us understand how visitors interact with our site.

  • Marketing Cookies: Allow us to show relevant products and offers.

  • Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your shopping experience.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

These include:

  • Encryption: SSL/TLS encryption protects data transmitted between your browser and our site.

  • Secure Storage: Payment information is processed by PCI-compliant payment partners.

  • Access Controls: Only authorized personnel have access to personal information.

  • Regular Reviews: We regularly review our security practices to ensure effectiveness.

While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

Rights You May Have

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your personal information.

  • Opt-Out: Unsubscribe from marketing communications.

  • Data Portability: Request transfer of your data to another service.

To exercise these rights, contact us at:

Email: privacy@poplynatelier.com

We will respond to your request within 30 days.

For California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect and to request its deletion. We do not sell your personal information.

For EU/UK Residents

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, and delete your data. We process your data based on your consent and our legitimate business interests.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected such information, please contact us immediately.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: privacy@poplynatelier.com

Phone: +91 98765 43210

Address: Poplyn Atelier, India

Poplyn Atelier

Timeless fashion, thoughtfully crafted.

This Privacy Policy is reviewed and updated periodically.